Terms and conditions

In compliance with current legislation and Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) of July 11, Data Protection Law (LOPD), and the European Union General Data Protection Regulation (GDPR) 2016/679 regarding the protection of personal data and the free movement of such data, and in compliance with the transparency principle required, we inform that this website is owned by:

AKROVALIS S.L., sede social: Carrer de Ramon Casas 3, -08911- Badalona (Barcelona) España.

Office: Carrer de Ramon Casas 3, -08911- Badalona (Barcelona) España.

Dirección mail: [email protected]

We are engaged in wholesale and retail trade, exclusives, commercial distribution, import and export, professional activities, service provision, educational services, transportation, storage, and innovation and development.

Regarding the Purpose and Access to our Website

The purpose of these GENERAL TERMS AND CONDITIONS is to regulate the use of the websites owned by AKROVALIS SL, and the intellectual owner reserves the right to modify, at any time and without prior notice, the presentation or content, within the current legal framework, as the purpose of our website is to inform about our products and services and is constantly updated, and its use is subject to these general conditions of use.

We do not assume any responsibility for third-party information that may be accessed or linked from our website, as it is provided solely for informative and illustrative purposes from other sources, which does not imply agreement or alignment with their content, policies, or philosophy.

Users are informed that there may be one or more areas of our website where access may be restricted, and identification may be requested for access. Users may freely decide whether to access with identification, which is essential if they wish to make a purchase.

Access to our website is free, immediately confers the status of a user, and implies the full acceptance of the General Terms and their legal notices, without presupposing any commercial relationship. The user commits to using the site responsibly, without violating current laws and without using it for unlawful purposes, and agrees not to introduce viruses or any technologically harmful programs or materials.

Certain services or content offered on our website may be subject to "Specific Terms," also made available to the user, which may replace or complement these General Terms regarding the specific service to which they refer.

Regarding the content of our web pages

The user shall refrain from Reproducing, copying, distributing, making available, publicly communicating, transforming, or modifying the Contents except in cases authorized by law or expressly consented to by AKROVALIS S.L. or the rights holder, as appropriate.

The user will also refrain from extracting and/or reusing a substantial part or the entirety of the content from our web pages, as well as the data contained within.

AKROVALIS SL does not guarantee to the user that the website will be maintained without interruptions, delays, errors, omissions, or free of viruses, although efforts are made to prevent such occurrences. Consequently, if the website and its contents contain any errors or omissions, the website owner, its partners, collaborators, employees, or representatives will not be held responsible, nor will they be liable for damage resulting from third-party responsibility.

Regarding Industrial and Intellectual Property

All of the Content on this Website, including texts, images, sound, files, trademarks, logos, color combinations, or any other element, its structure and design, the selection and presentation of content, as well as the programs required for its operation, access, and use, are protected by industrial and intellectual property rights, owned by AKROVALIS, SL or, as the case may be, its licensors, which the user must respect.

The temporary storage and reproduction of some or any of the Content of the Website are authorized, with the purpose of being used for personal and non-commercial purposes. Reproduction, permanent storage, and dissemination of the Content of the Website, or any use for public or commercial purposes, are strictly prohibited without the prior written consent of AKROVALIS S.L.

Regarding the Personal Data Protection Policy

For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, the European Union Regulation RGDP 2016/979 of April 27, 2016, and other applicable legislation, AKROVALIS, SL. informs its customers and any third party who provides their personal data, for the purpose of making purchases or requesting information, about its Personal Data Protection Policy, which is available in various sections including Privacy Policy, Cookie Policy, and Legal Notice.

Regarding Modifications to Terms and Conditions

AKROVALIS S.L. reserves the right to modify any of the terms and conditions it deems appropriate in these Rules of Use, informing users of the modifications made through the same website.

Regarding Applicable Law

These General Conditions for website use, sales conditions, and all relationships established between the User and AKROVALIS SL shall be governed by Spanish law in general, with specific reference to Catalan law. Jurisdiction shall be vested in the courts of Barcelona, except when it concerns consumers, in which case their rights protected by current Consumer Law will not be affected.



These General Sales Conditions are considered fully accepted by the customer and cannot be modified by contrary clauses appearing on any media at the request of our customers unless there is a prior written agreement before accepting any order.


The orders will only include the material specified in the acknowledgment of receipt or delivery invoice confirming the order. Any modification or additional supply will be billed separately. Any modification or cancellation of the order by the customer will only be considered if received in writing by AKROVALIS S.L. before the preparation begins and subject to prior written acceptance by AKROVALIS SL. Subsequent modifications may result in additional charges, which will be communicated to the customer for acceptance and, if applicable, may cause a delay in the delivery of the order in question. Every order will not become final until our acceptance.


The price is the amount established by our current offers or rates, as indicated on the website at the time of purchase, subject to error or omission, which, if present, will be promptly communicated to the customer so that they can exercise their right of withdrawal if they wish. The mention of our prices on the website includes taxes for the national market (in the case of Canary Islands, Ceuta, and Melilla, the exemption from tax collection will be applied at the time of indicating the shipping address, in accordance with Article 21 of Law 37/1992, of December 28, on Value Added Tax). Prices and information in catalogs, brochures, and rates are provided for information purposes and are subject to review and modification. In this case, you will be promptly notified, and the valid price will be the one shown on the invoice at the time of shipment.


Delivery times are provided solely for indicative purposes, with the calculation of the period commencing from the latest date of the following: acknowledgment of receipt of the order, receipt of additional information, and advance payment. The delivery of products will be deemed to have occurred at the time of direct delivery to the customer, through communication of availability or through the delivery of the ordered material to a carrier or transporter. The products, even if the shipment is made free of transport costs, are shipped at the recipient's risk, who is responsible for taking the appropriate actions against the carrier if necessary.


All orders can be paid through Bank Transfer, Debit/Credit Card, PayPal, or Scalapay. Payment methods are available in the final step to confirm the order. Please note that any order pending payment will not be processed for shipment.

Purchase Confirmation - If you purchase with Scalapay, you will receive your order and pay in 3 installments. You confirm that the installments will be sold to and purchased by Retail Instalments SPV 1 Limited, the related parties, and their beneficiaries, and hereby unconditionally and irrevocably authorize and consent to this sale.

Transport Conditions

*Free Shipping 2 or more units | 24/48h

Condition valid only in peninsular Spain, the Balearic Islands, and Portugal for Tannus Airless, Tannus Armour, and Tannus Tubeless products.
The delivery time for the Balearic Islands is 3 to 4 business days.

National Shipments (Including Portugal and Andorra)

In Spain, shipments are free to the Peninsula, the Balearic Islands, and Portugal for purchases of 2 or more units in Tannus Airless, Tannus Armour and Tannus Tubeless. In the case of purchasing 1 unit, the shipping cost will be €5. The delivery time to the Peninsula and Portugal is 24 to 48 business hours. The delivery time to the Balearic Islands is 3 to 4 business days.

For the Canary Islands, Ceuta, and Melilla, the cost of the transportation service is €29.04 (regardless of the number of units), and the estimated delivery time is 3 to 4 business days. The delivery time in both the islands and Ceuta and Melilla is subject to customs procedures, and the recipient is responsible for import taxes and duties.

For shipments to Andorra, the cost is €30, and the delivery time is between 3 and 4 business days.

Shipments to Europe

The delivery time is 1 to 5 business days. Shipments have a cost based on the shipping zone detailed below:

  • ZONE 1, 2, and 3: The shipping cost to these zones is €15 per order, and the countries included are Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, and Switzerland.
  • ZONES 4 and 5: The shipping cost for these shipping zones will be €15 per order, and the countries included in these zones are Albania, Bosnia & Herzegovina, Belarus, Bulgaria, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Faroe Islands, Kosovo, Latvia, Lithuania, Macedonia, Malta, Montenegro, Norway, Romania, Russia, Serbia, Sweden, Turkey, and Ukraine.

Worldwide Shipping

The delivery time is 3 to 8 business days for shipments to the Americas, Africa, Asia, and Oceania.

The shipping cost will be displayed before completing a purchase, based on the shipping address for each order.

Shipping and returns

In accordance with current regulations, the customer may exchange or return the merchandise without the need for explanations within a maximum period of 14 days, provided that the merchandise has all its elements and is in its original packaging. The exchange or return will be rejected if the product has been used or tampered with, shows signs of damage, misuse, or any damage from external causes. In any case, the transportation costs for exchanges or returns will be borne by the customer. The purchase amount will be refunded using the same payment method used, after verifying the condition of the merchandise.

* In the case of having purchased a water bottle, returns or exchanges for health reasons will not be accepted

After-Sales Service

AKROVALIS SL will ensure the after-sales service. Defective merchandise should be returned, along with the necessary proof of purchase, and upon receiving approval from AKROVALIS S.L., which may issue an authorization number. The return should be made at the customer's expense. The costs of repairing materials not covered by the warranty should be paid in advance.

Applicable Law and Jurisdiction

For matters not expressly provided in this contract, the parties shall be governed by the provisions of the Commercial Code, special laws, commercial practices, and, failing that, by the provisions of the Civil Code. Any dispute, difference, or claim arising from this Contract, including in particular, its information, validity, enforceability, interpretation, performance, breach, or termination, as well as any non-contractual claims that may arise, shall be subject to the jurisdiction of the Courts and Tribunals of Barcelona.

Contact Information

Para cualquier duda, reclamación o aclaración, los datos de contacto son: [email protected]